Over the entire life of your Customer Information System (CIS), upgrades are a significant cost. You can vastly reduce those costs, however, by choosing a product whose architecture is permits easy upgrades—one that isolates the application core from any adaptations your application needs; consolidates these adaptations, and provides all the tools and testing you need for each upgrade. This whitepaper provides recommendations of things to think about and to avoid when looking to upgrade your CIS.

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