Utility missions are changing. Yesterday, they focused on delivery of reasonably priced energy and water. Tomorrow, there missions will expand to encompass sustainable use and environmental improvement. Smart Grids help electric utilities respond to a variety of emerging customers and community needs. This paper explains the role utility business software plays in maximizing these benefits while minimizing overall costs.

Introduction

Smart Grids help electric utilities respond to a variety of emerging customer and community needs. Utilities that implement them can:

  • Defer major capital infrastructure requirements by influencing customers to shift peak demand consumption.
  • Improve utility asset management by providing real-time grid monitoring and control.
  • Ensure utility and customer compliance with environmental and security regulations.
  • Improve customer service.
  • Facilitate new consumer-facing business opportunities.
  • Improve the environmental profile of their own operations and help their customers do the same.

 This paper explains the role utility business software plays in maximizing these benefits while minimizing overall costs.

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