San Francisco, June 20, 2006 — SPL WorldGroup, a leading provider of strategic utility management solutions to the global utility market, announced today that The United Illuminating Company (UI) has selected the SPL Outage Management System (SPL OMS) to better serve its 320,000 customers in Connecticut.
UI, which is already a user of SPL’s Mobility Workforce Management (MWM) software, is implementing both the core and operations SPL OMS functionality, including model management, storm management, trouble management, and performance mart. Additionally, UI will be implementing the full set of standard reports and executive dashboard.
“UI’s business processes required a technical solution that would enable UI to meet the needs of customers who need information about estimated restoration time or relieving call volume during large outages,” said UI Chief Information Officer Marie Zanavich.
She added, “We placed a high value on SPL OMS’s combination of features and affordability, its track record in the industry, and the integration that it provides with our SPL MWM solution.”
Donna Rogers, Director of Customer Operations stated, “We wanted a system that required minimal customization and a solution that could meet our business
requirements across all UI business processes as well as provide call tracking, outage diagnostics, detailed reporting and data analysis. In addition, the solution needed to protect the confidentiality, integrity and availability of system information. SPL OMS satisfied our requirements in all these areas.”
Walter Kalsow, vice president of the SPL OMS/DMS Product Business Unit, said. “We’re proud of the confidence that UI has placed in SPL’s Outage Management solution, as well as our suite of mission-critical software solutions. UI has a clear vision of what it takes to provide exemplary service to its customers, and SPL is delighted to continue our relationship with this progressive company.”
About The United Illuminating Company
UI is a regulated Connecticut utility providing electricity and energy-related services to 320,000 customers in the Greater New Haven and Bridgeport areas. It is dedicated to providing residential, commercial, industrial and internal customers with service that meets or exceeds customer expectations in the areas of scheduling, assigning, completing and managing fieldwork.