Meter reading is the critical first-step in the revenue collection process. For most utilities, meter reading is a labor-intensive activity. While the use of automated meter reading technologies (AMR) is increasing, the majority of meters are still read manually, once a month. Any errors or delay in the meter reading process negatively impacts customer satisfaction. Not only is it critical to effectively and efficiently read meters every month, the meter reader also plays an important community relations role – the “gatekeeper” who looks for leaks, problems, hazards, safety issues, and serves as a neighborhood watch.
Courtesy of Ascent Group, Inc.