San Francisco, May 2, 2006 — Barbados Light & Power Company Limited (BL&P) has selected the SPL Customer Care & Billing (SPL CC&B) solution to serve its over 100,000 residential and commercial customers.
In addition to the basic CC&B system, BL&P chose to add SPL’s Case Management, Enterprise Business Intelligence and Archiving modules.
“We have a customer information system that we built in-house over 15 years ago that has served us well over the years and continues to meet most of our needs. However, as technology advances and the needs of our customers continue to grow, we think the time is right to make a change,” said Hal Hunte, BL&P Customer Services Manager. “When we decided to purchase a system rather than try to upgrade our present one, we wanted a product that was very configurable to our needs.”
“We used a number of criteria: functionality, pricing, and background of the company in our selection process,” Hunte continued. “Functionality carried the greatest weight for us. We wanted a product that was very functional and very configurable, and we think that is what SPL CC&B offers us.”
Hunte also said that the opportunities for integration built into the SPL platform mean that it will be easy for BL&P to add SPL’s Outage Management System if a decision is made to go in that direction. “That was very attractive to us,” Hunte said.
Jeff Valadez, SPL’s regional director for Latin America/Caribbean said, “BL&P is viewed as a leader among electric distribution systems in the Caribbean, and we are honored to have them as part of the SPL family.”
“We are very pleased that BL&P placed a high value on SPL CC&B’s functionality and upgradeability,” said Quentin Grady, senior vice president & general manager, Americas for SPL. “It’s another endorsement of SPL’s philosophy of offering fully integrated yet scalable solutions that can fulfill a wide variety of needs for utilities all over the world.”
About Barbados Light & Power Co. Limited
BL&P, an investor-owned utility, has over 94,000 residential customers, 15,000 commercial and industrial customers and 25,000 streetlights. Installed generation capacity from steam, diesel and gas turbine units totals over 230 megawatts. The vision of the company is “to be the best small island electrical utility in the world.”