This handbook is intended to provide a troubleshooting guide for account reviewers and billing personnel detailing some of the most common metering errors that can cause severe billing problems if not located and corrected before customers are billed.

The guide should be utilised by managers, meter technicians, meter supervisors, billing supervisors, meter coordinators and any personnel responsible for the correct billing of utility customers.

The handbook will utilise knowledge of meter testing procedures combined with account reviewing to make sure customers are billed correctly, and will include examples of errors that were caused by the various problems associated with account reviewing

Account Reviewers Guide US$

Electric Meter Reading Handbook 2nd edition

The accuracy of meter reading cannot be overemphasised. Not only from a revenue loss but also the reputation of the utilities competency overall in a community. In many cases the only contact a customer has with a utility representative is a meter reader therefore appearance, neatness and accuracy is of the utmost importance.

Meter readers are expected to notice irregularities such as missing seals, burnt out potential lamps, broken meter glass, meter sockets that have been detached, illegal service taps, leaking transformers, stopped meters or unusual usage history.

This manual provides a practice guide, with photographs of cyclometer meters, dial meters, demand meters and solid state meters, showing meters in the field with a practice sheet to record the readings and an answer sheet to check meter reading ability.

Electric Meter Reading Handbook 2nd edition with AMR updates  US$179.99

Account Reviewers Guide and database special offer that includes the Electric Meter Reading Handbook 2nd edition CD US$249.99

For more information on these reports, please contact Claire Volkwyn