This on-demand webinar gives insights into the market dynamics shaping the industry today, global trends and how Snohomish Public Utilities District have leveraged technology to better manage some of their business use cases.
Market dynamics have changed from a traditional vertically integrated utility. However a lot of new trends – decarbonisation, grid modernisation, decentralised energy and smart metering among them – are all impacting the industry in a positive way.
Utilities leading the pack in the digitalisation and modernisation of the industry are exploring how smart meters and digital technologies are going to affect their ability to deliver reliable, safe, secure services to their customers at reasonable prices. Of extreme importance to them is understanding smart distribution to the customer, how best to engage with the customer and how to reposition their role with customers to that of trusted advisors.
Snohomish Public Utilities District have been on a digitalisation journey over the past few years which has seen them move many of their back office services on to the SAP HANA platform.
The SnoPUD corporate communications department wanted to have greater insight into which customers were experiencing outages and through the various online applications available, they are now able to access information on which substations and circuits the affected customers are on, and can view this information not only via their web browser, but via iPad and phone.
Further integration with work orders and risk management to allow for more efficient research into risks assessment for current outages and work orders.
This is just one of the business cases which the webinar, Driving digital transformation at Snohomish Public Utility District explores. To understand this and how SnoPUD is addressing billing exceptions and mobilising their workforce, click here to watch the webinar.