Utilities can now make use of managed security services (MSS) which provide round the clock monitoring of engineering, operations, accounting, billing and the internet.The security service, offered by SEDC, is run from the company's Atlanta-based cybersecurity operations centre.
According to Greg Gray, VP of technical services for SEDC: “With the energy sector a common target of cyber-attacks and utilities managing increasing volumes of sensitive customer payment and usage data, SEDC has invested significantly in R&D to innovate effective utility-centric approaches to security.”
[quote] The services follows the successful completion of various pilot projects "with utilities of varied size, scope and network and engineering asset architectures."
According to Amicalola EMC's IT manager Michael Martin said, "SEDC's managed security services enable us to access a higher level of IT security than we otherwise might be able to achieve. They've put us on the road to compliance with PCI standards and are monitoring and updating all our assets every minute of the night and day."
Amicalola EMC were one of the original utilities that participated in the pilot project.
SEDC MSS protocols
SEDC provides security information and event management (SIEM), behavioral monitoring to identify suspicious behavior, intrusion detection, asset discovery and vulnerability assessment of the entire utility network. The SEDC MSS protocols for responding to triggering events far exceed the industry standard approach of sending automated emails. For utilities of all sizes, SEDC phones the utility directly to provide live guidance, answers and active engagement to help the utility address the situation.
“There is no silver bullet for cybersecurity, but with MSS, a utility vastly strengthens both its resistance and capability to recover,” said Jacek Szamej, SEDC’s vice president of cybersecurity.