In the US, the Edison Electric Institute (EEI) has awarded Pacific Gas & Electric Company (PG&E) with the association's "Emergency Assistance Award" for helping restore power in Florida after energy services were disrupted by Hurricane Irma in September 2017.
"When disaster impacts a region, electric companies from across the nation are called on to assist impacted companies in need – mutual assistance is a hallmark of our industry," said Tom Kuhn, president at EEI.
"When Hurricane Irma struck, PG&E answered the call to help. PG&E's assistance to restore service to impacted customers in Florida is a terrific example of mutual assistance in action."
PG&E sent 125 employees including line workers, equipment operators, supervisors and support personnel to help Florida Power & Light (FPL) restore services.
The assistance provided was in line with a cross-continent mutual-aid agreement signed by the two companies in 2014. FPL and PG&E expanded the agreement to include Customer Call Center capabilities.
This resulted in 30 call center employees of PG&E answering service calls for FPL to help the company effectively manage extraordinarily high call volumes.
Nick Stavropoulos, CEO at PG&E. added: "After natural disasters strike, like hurricanes and earthquakes, getting the lights turned back on is one of the most important responsibilities we have as energy companies. Being recognised by EEI and our peers for our Hurricane Irma response and restoration work is a great honor for our entire company.
"It acknowledges the hard work, dedication and sacrifice of our teams and their families, and also demonstrates our commitment to safely restoring power to communities and supporting our mutual aid partners in other parts of the country."
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