North American Power

US utility North American Power said it will offer its consumers without smart meters a free monthly energy report to help them implement electricity saving practices.To sign up for the programme, consumers answer a 11 question survey about their power consumption status to select a new power supply plan online.

The utility then processes the answers submitted by consumers using a physics based model comparing it to over 300 points generated on consumers’ homes historical energy usage to create a profile for them.

In a press statement, the electric and gas utility said the report, 'Understandabill', provides participating consumers with a breakdown of their energy usage in previous months, a forecast of power consumption in upcoming months, as well as personalised energy efficiency tips.

Greg Breitbart, Chief marketing officer for North American Power said the report was designed to “help our customers anticipate not only what they'll be using and how they'll be using it, but also what they can do to impact what they'll owe before that next bill arrives."

Breitbart reiterated that: “Many of our competitors are now delivering value through innovative products like smart thermostats, solar, rewards programs and more. We're all battling for customers, but that's what competition is all about."

The report will be provided to North American Power consumers in Connecticut, Illinois, Maine, Maryland, New Hampshire, New Jersey, Ohio, Pennsylvania and Rhode Island via emails.

[quote] The utility serving over 250,000 consumers in 63 utility territories across 12 states in the US, claims the platform is the first of its kind outside Texas.

Customer engagement

The news follows the signing of a contract for rollout of a series of smart grid projects between US power and gas utility Con Edison and global utility 'software as a service' provider Opower.

One of the projects include Opwer providing the utility with its technology for the utility’s Digital Customer Experience (DCX) programme.

Commenting on the signing of the deal, Craig Ivey, president of Con Edison, said the "...partnership will help us provide customers with valuable information about their energy usage, more access to new products and services, and faster restoration when outages occur.” [Oracle automates customer engagement for US utility].

Under the DCX project seeking to transform the utility's customer experience, Opower will upgrade Con Edison's website to allow better communication with consumers about their energy use.

Furthermore, Opower said it is partnering with US headquartered global energy business management consultant FirstFuel to extend similar engagement tools for commercial and industrial customers so that businesses can directly access detailed information about their energy use and get recommendations to reduce usage.

Image credit: pixabay.com.