Wellington, New Zealand and Boston, MA, U.S.A. --- (METERING.COM) --- July 30, 2010 - New Zealand state-owned electricity company has selected analytic software and solutions provider Martin Dawes Analytic’ Lavastorm Analytic Engine to ensure the accuracy of tariffs, the company has announced.
Meridian provides both time-of-use (TOU) and non half hour (NHR) tariffs to its residential users, and a range of tariff packages for its commercial and industrial (C&I) customers. In an effort to streamline its billing accuracy process, Meridian’s tariff team is using Lavastorm's software to more quickly detect and eliminate the data or logic inaccuracies that could lead to rating errors.
“MDA’s software is enabling us to be significantly more accurate with less effort and time,” said Linda Perkins, retail operations manager at Meridian Energy. “We already see the opportunity to apply its analytic rigor to customer analytics, meter analytics, usage analytics, and settlement.”
The software is enabling Meridian to improve the accuracy and response time of its operations. The ability to gain full visibility into the data and achieve accuracy improves the speed of detection and resolution of rating errors and it has validated a number of rating errors that were previously thought to be inaccurate. This reduction in rating errors is improving revenue performance and the overall customer experience, while the elimination of false positives is significantly improving the productivity of the resolution team.