In the US, power and gas utility Eversource Energy partnered with software provider ARCOS to improve its operations.Under the collaboration, the 3,6 million customer base utility firm deployed the ARCOS resource management platform Crew Manager to monitor its assets as well as simplify allocation of work to employees in the field.
The North America based solutions provider claims its technology will help the utility serving consumers in Connecticut, Massachusetts and New Hampshire to increase completion rate of planned work by 10%.
In a press statement, Eversource Energy said it will use Crew Manager to improve its grid management through automatic and central scheduling of work.
The software will help the utility to allocate the appropriate number of employees at its 40 working sites in the three states.
Bill Brackett, vice president of Services and Support at ARCOS said: "Crew Manager gives Eversource a look at how much work gets done daily and whether there's consistency in how crews approach work."
[quote] Steve Gilkey, vice president of Electric Field Operations for Eversource Energy in Connecticut added: "We are constantly striving to operate more efficiently, so when trouble arises, customers see fewer and shorter outages."
Gilkey reiterated that: “Using Crew Manager has helped ensure that crews across our service territory can travel and assist those in other states using one consistent tool that maximizes productivity."
The deal follows the launch of the ARCOS resource management platform in April. [Software company launches new solution for utility grid management].
Commenting on the unveiling of the Software-as-a-Service solution, Ted Schneider, chief technology officer for ARCOS said: "Our utility customers are looking for more operational efficiencies. Measurement of processes and productivity is critical to improvement."
To improve utility operation efficiencies, ARCOS has also launched a new Advanced Reporting capability to improve the communication on the status of field work between the field crews, crew managers and dashboard operators.
The solution allows utilities to develop their own reporting strategy to customise, schedule and send dashboards to executives and regulators as crews restore service for alerting consumers on the status of an outage for instance.
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