In the US, Chicago-based energy provider Commonwealth Edison (ComEd) has selected Clevest Solutions’ mobile workforce management software to manage its four million smart meter deployment.
ComEd's parent company Exelon has chosen the Canadian company's Mobile Workforce Management Version 5.0 for deployment across all utility AMI rollouts within its portfolio including ComEd, Baltimore Gas & Electric in Maryland and PECO Energy Company in Pennsylvania.
Clevest's software, designed for electric, water and gas utilities, aims to unify the field and office on a single, next-generation mobile platform for managing tasks such as meter service work and pole inspections.
Utilities are able to gain greater efficiencies from field operations, improve responsiveness in the field and office, enhance the overall safety of mobile workers and provide consistently higher levels of customer service.
Charles Parsons, VP sales North America at Clevest, said: “ComEd can direct its own resources as well as third party contractors with the same platform and workflows.
“The improved oversight from inventory management to appointment booking, routing and meter exchanges greatly improves efficiency, quality and customer satisfaction.”
Greg Chiszar, manager materials and logistics, AMI Deployment for ComEd, added: “The fact that we can use the same mobile solution with already-prescribed workflows to manage the operations and maintenance of our new AMI infrastructure once deployed was an appealing factor.”
ComEd also recently announced that it had installed its one millionth smart meter in its service territory. Its mission of installing nearly four million smart meters began in 2013 and, on an accelerated timeline path, is expected to be completed in 2018 – three years ahead of schedule.
Investing in solutions for energy savings
In addition to its partnership with Clevest Solutions, ComEd has also signed agreements with Opower and energy analytics service provider Bidgely to increase energy savings and improve customer engagement.
The electric utility will be implementing Opower’s demand-side management programme to cut energy consumption by 200,000 MWh annually, and increase customer engagement with targeted information through multi-channel communications.
The demand-side management (DSM) programme will help ComED segment its customer database and aggregate data for more than 1.5 million of its residential customers, helping the utility to deliver tailored energy consumption information.
The DSM platform also allows ComED to connect with customers via their preferred communication channel, either through the web, interactive voice response and paper to increase consumer involvement.
Further to this, in February ComEd announced that it is working with energy analytics service provider Bidgely to test a new customer engagement solution.
ComEd is launching a pilot to test Bidgely’s HomeBeat energy monitor and Web & Mobile solution, which will deliver personalized energy reports detailing energy consumption.
During the pilot, the utility will give a HomeBeat energy monitor to 250 customers in Northern Illinois, which will allow them to connect to their ComEd smart meter and provide real-time data to the Bidgely cloud.
An additional 2,500 ComEd from its 3.8 million customer base will receive access to Bidgely’s HomeBeat Web & Mobile platform, which utilizes information collected and sent over the ComEd smart meter network to Bidgely’s cloud.
The pilot is expected to launch in Q1 and will run for approximately six months.
Picture credit: Siemens Energy Engage Mobile