Swedish utilities; utility customer
55297428 - customer engagement concept on the gearwheels, 3d rendering

Utilities in Sweden are set to improve customer experience and services due to a partnership between data analytics firm Eliq and billing systems provider CGI.According to a statement, the two solution providers collaborated to help Swedish utilities to improve their customer engagement. Eliq will deploy CGI’s smartphone app Home Control to small and medium sized utility customers.

The app integrates machine learning, real-time smart meter data, IoT devices and online environmental data to provide consumers with recommendations on how they optimise their energy efficiency and savings.

The solutions providers claim the app will help Swedish utilities to understand their customers, and tailor personalised services and in the process improve customer services and churn.

Hakan Ludvigson, CEO at Eliq, said: “The CGI partnership enable many Swedish utilities to deploy our white-label customer engagement app in weeks- something that previously hasn’t been possible.”

Sweden and smart energy

The news follows Swedish Deputy Minister of Environment and Climate Change Eva Svedling's visit to India's Maharashtra state to discuss climate policy and sustainable environmental solutions.

Environmental protection was the central theme of the discussions held between the Swedish Minister and Chief Minister Devendra Fadnavis and Environment Minister Ramdas Kadam. They also discussed possible collaboration with the state for the development of sustainable environmental solutions.

The discussions revealed that cleaner transport is a top priority for both nations. Svedling said that Sweden has vast experience in the fields of waste management and adapting to renewable energy.

“Through this visit we will share our experiences with Maharashtra and engage in policy dialogue,” said Svedling.

“Sweden and Swedish businesses are ready to work with India on the important transformation taking place, when it comes to smart and healthy cities, renewable energy and more,” added Svedling.

The Minister went on to say that Swedish companies offer attractive solutions in smart energy, urban transportation, waste management and air quality.

She stressed the importance of a policy framework dedicated to sustainable development in line with Sweden’s new climate law. Sweden introduced a new climate law which aims at attaining a goal of zero greenhouse gas emissions by 2045 and a 70% cut to emissions in the domestic transport sector by 2030.

On the topic of technology exchange, Svedling said that Sweden’s waste-to-energy model and its increased dependency on hydroelectric energy are some of the things that India could adopt.

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