Waterwatch Scotland

Inglewood, Scotland --- (METERING.COM) --- March 8, 2007 – Waterwatch Scotland (WWS) the national independent complaints handling authority for all customers of Scottish Water and consumer representative body for the water industry in Scotland, has commented on plans to introduce compulsory metering of water to businesses by April 2008.

Many ‘non-households’ still pay a fixed charge for their water usage, based on the rateable value of their business premises. WWS says it believes in customers paying for what they use, and therefore welcomes the introduction of general metering for all currently un-metered household premises. However, it also underlines the importance of the Ministerial requirement for significant charge increases for individual customers to be phased in gradually, to minimize the impact of any increase in any one year. WWS has highlighted the importance of individual customer communication, charging transparency, and flexibility (with respect to both payment method and timings) for customers falling into this category.

Not all businesses have welcomed the change to metered supply. In particular there is some resentment that residential usage will still be paid for as a fixed cost depending on rateable value, even if there are swimming pools and large gardens involved, while businesses that use a lot of water could see their costs rising steeply.