The winners of the European Utility Awards 2006 were announced at the official award ceremony during Metering, Billing/CRM Europe 2006. They are: Business Performance Award: EDF Energy, UK, for its ‘READ. REDUCE.REWARD’ scheme, which is aimed at encouraging consumers to read their own meters and to reduce energy consumption, with rewards offered for doing so.

Customer Excellence Award: Sutton and East Surrey Water, UK, for its introduction of an integrated speech-enabled solution to provide a ‘virtual’ call centre through which customers can pay their bills and conduct other transactions. Innovation Award: ISA iEyeMeter, Portugal, for its non-invasive, easy to deploy wireless sensor networkbased low-cost iEyeMeter AMR system, based on an electronic eye which is snapped onto the meter. /