Service Essentials is a joint venture of ENERGEX Limited and Ergon Energy, two major Australian utilities which together hold more than a 10% share of the market in that country. Service Essentials provides meter reading, billing, receipting, payments and debt collection services, and has chosen Peace Software’s Peace™ 8 customer information system (CIS) to bill and manage competitive C&I, retail and network energy customers in five Australian states.
Service Essentials will consolidate all customer operations onto the Peace 8 CIS platform from its existing network and retail billing systems. Peace will support network billing at Service Essentials, which involves billing competitive energy suppliers for electricity and gas delivery over ENERGEX and Ergon Energy lines. In addition Peace 8 will provide enhanced billing capabilities, including flexible contract management and complex interval demand billing.