TEPCO and Meralco were recognised for having demonstrated excellence in AMI/IoT and customer engagement at the 2017 Asian Utility Week Awards.
Tokyo Electric Power Company (TEPCO) and Manila Electric Company (also known as Meralco), both Landis+Gyr customers, won in the categories of Best Advanced Metering Infrastructure (AMI) or Internet of Things (IoT) Network Rollout Project and Best Customer Engagement Project, respectively, for projects where Landis+Gyr technology has also been recognised by Asian Utility Week judges .
The awards given for the most innovative projects and solutions across integrated systems, including smart meters, communications networks and data management systems. The winners were announced at Impact Arena, Exhibition and Convention Centre, Bangkok, which brought together Asia’s most renowned industry professionals.
Japan’s largest utility, TEPCO, was the winner of the Best AMI or IoT Network Rollout Project for the world’s largest and fastest deployed utility IoT network, which supports their smart meter rollout. TEPCO deployed Landis+Gyr’s AMI and data management solution, with 11 million out of an eventual 27 million smart meters already installed.
According to a company release, Landis+Gyr’s global chief executive officer, Richard Mora, said: "Despite the scale and speed of the rollout, the project continues to be successful on all key measures.
“The project has set the company up as an example to the global energy market of what is truly possible in the realm of smart grid and smart cities. The timeline of the project has been cut from ten to seven years, with up to 130,000 smart meters being supplied each week,” continued Mora.
TEPCO has set out to leverage the capabilities of smart meters to deliver efficient energy services for its customers, providing them with choice of rate plans and visibility into their consumption to promote energy savings.
TEPCO is now considering the use of the IoT network to pilot streetlights and vending machines.
Meralco wins customer engagement award
At the awards, Manila Electric Company (Meralco) also won Best Customer Engagement Project, for a prepaid solution called Kuryente Load (KLoad). Meralco is the Philippines’ largest electric distribution utility and is committed to providing total energy solutions to over six million customers In 36 cities and 75 municipalities within its franchise area.
KLoad is a prepaid offering, integrated with mobile telecommunications, to be supported by AMI and smart meters. KLoad is unique in that it allows daily account and consumption monitoring via mobile phones. As a result, customers are able to manage consumption and save an average of 20% on their electricity expenses, freeing up money to purchase other, much needed household items and as such, improving quality of life.
“The uniqueness of this particular pre-paid solution is what sets it apart”, said Mora.
"KLoad has set the benchmark for local and global prepaid electricity offerings because granular, timely and accurate meter readings make daily energy management possible”.
Customer engagement scores for Kload clearly reflect the value of the service. With post-paid scores reaching an all-time high in 2016 of 8.19 points, KLoad rated even higher, at 8.28 points. A drill down of the attributes that drive satisfaction indicated a decline in the importance of rates and meter reading and an increase in interest for customer communications and payment procedures. Through daily communication with its customers via SMS, Meralco has been able to gain trust and change the way they view Meralco and the service it delivers.