India is home to more than 1.1 billion people, roughly onesixth of the world’s population, and has the world’s twelfth largest economy – and one of the fastest growing, with GDP growth of 8 percent per annum.

Against this background of rapidly increasing demand, deregulation and distribution sector restructuring are key to the APDRP, which was initiated to reduce loss levels approaching 1.5 percent of GDP at the start of the millennium. Currently aggregated technical and commercial (AT&C) losses for the majority of utilities across India are in the range 40 to 45 percent with a combined value of Rs. 22,126 crores (US$55 billion) and the target is a level of 10 percent by 2012.

Metering in turn is key to reducing the losses and targets are 100 percent metering at the 11 kV feeder and distribution transformer levels as well as metering for all customers. Coupled with the replacement of the conventional Ferraris meters with new electronic meters and the deployment of state-of-the-art and emerging technologies such as prepayment, AMR and AMI to assist in loss reduction and improved revenue collection, more than 100 million meters are slated for installation in India over the next few years.

Metering, Billing/CRM India 2007 is thus timely, and will provide the platform to review the metering, billing and customer management landscape in India, focussing on sectoral trends and developments, and areas such as standardisation, advanced and remote meter reading, pricing and billing, and utility business models.

Metering, Billing/CRM India 2007 is being supported by North Delhi Power Limited (NDPL), the power distribution arm of Tata Power, as the host utility. Responsible for providing power to a population of about 5 million people in a 510 km2 area in North and Northwest Delhi, NDPL has been at the forefront in implementing power distribution reforms in the capital city and is acknowledged for its consumer friendly practices.

NDPL has several firsts to its credit in Delhi, including SCADA controlled grid stations, Automatic Meter Reading, and an SMS-based fault management system. To ensure transparency, NDPL has initiated online information on billing and payment to its almost one million consumers, and since privatization in 2002 its AC&T losses have declined to 24 percent currently from an opening level around 53 percent.

Attend Metering, Billing/CRM India to enhance customer service and improve business operations.