Conference: Metering, Billing, CRM/CIS Africa 2005
Location: Cape Town, South Africa
Presenter: Hugh McGibbon et al.
Abstract: In this paper McGibbon et al present Eskom's, South Africa's national energy provider, new CRM pilot project that relies upon new models of utility operation and CRM management. Other topics McGibbon et al cover include the aim of CRM, CRM solutions, CRM foundations, implementation, performance implementation, benefit tracking and envisioning the future.