Billing & Customer Service
12 May 2014

Meter data: Oracle software saves Florida utility US$2.9mn

A US water and electric utility claims it has saved US$2.9 million in operating costs in the first six months of using Oracle’s meter data management software.

Orlando Utilities Commission, a public utility serving 240,000 customers in Florida, said it achieved the savings in the first six months of deploying Oracle’s Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway.

The utility used the software to automate and speed customer interactions and provide customers with consumption information.

Jerry Sullivan, CIO, Orlando Utilities Commission, said: “We chose the Oracle solution because it is proven to be the best of breed, turnkey solution, and it allowed us to accelerate our advanced metering infrastructure deployment and to realise the return on the investment much sooner.

“We now provide customers with greater control of their consumption, more convenient ways to interact with us and new self-service options which are in line with what they have come to expect from their banks, phone and cable providers.”

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