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In Northern West Virginia, City of Fairmont Utilities has achieved more than 99% accuracy in its meter readings while saving $30,000 a year by reducing non-revenue water, improving billing accuracy and enhancing overall system performance.

Additionally, the utility has notified nearly 3,000 customers of leaks or issues with continuous usage since deploying an advanced metering infrastructure (AMI) developed by Sensus.

This is helping customers reduce excess water consumption by an average of 25 million gallons per year.

The utility initially installed 6,500 Sensus smart water meters covering its two largest routes along with commercial meters, with the intention to roll out the full solution over a five-year period.

The implementation period has been shortened due to the benefits realised by the AMI roll out.

In total, City of Fairmont Utilities provides services to 14,500 metering points.

“We serve many rental properties and apartments, so there’s a lot to manage in terms of monitoring customer usage and handling inactive accounts,” said Mark Moore, utility controller, City of Fairmont Utilities.

The City of Fairmont Utilities is in the process of deploying Sensus iPERL residential meters, and a combined 200 OMNI Compound (C²) and OMNI Turbo (T²) commercial meters.

The utility bolstered its deployment with Sensus FieldLogic and Regional Network Interface (RNI) software, delivered via the Sensus Software as a Service (SaaS) platform.

Finally, the Sensus FlexNet communication network and Sensus Analytics served as the backbone of the utility’s smart water network, enabling Moore and his team to remotely monitor water usage and increase billing accuracy.

“With time saved on meter readings and billing, we’ve diverted those staff resources to an ongoing data and meter testing program,” said David Sago, utility manager, City of Fairmont Utilities. “This initiative will help us ensure accuracy and great customer service for years to come.”