Loudon Water

In the US state of Virginia, Loudon Water has partnered with Sensus to improve management of water resources to be able to balance supply with growing water demand.

The utility, provider of drinking water services to more than 78,000 metering points in Loudoun County, will deploy Sensus’ Advanced Metering Infrastructure (AMI).

The AMI solution will include iPERL residential and OMNI water meters and communication network FlexNet.

Upgrading the water system with the AMI solution will enable Loudon Water to capture meter data remotely and monitor customer usage in real-time to proactively address leaks before they become bigger issues.

The new system will help reduce operational costs, human error and corruption associated with manual meter reading.

The AMI solution is expected to help increase the lifespan of the utility’s water infrastructure through improved maintenance.

In addition to helping customers improve their water efficiency by having access to real-time usage data, the smart meters will help Loudoun Water scale its operations as the region continues to flourish.

Michael Rowe, Loudoun Water’s customer relations report technician, said:  “As the region undergoes rapid transformation, Loudoun Water maintains its mission to sustainably manage water resources in advocacy of health, environment and quality of life.

“The Sensus AMI solution provides the information we need, when we need it, equipping us with the resources to provide the best possible service to our customers.

“Instead of being reactive to customer inquiries, this smart water technology allows us to alert them proactively—before they receive a higher bill.

“Ultimately, it comes down to customer service.

“If we can help the customer use water efficiently, they are conserving water, saving money and protecting Earth’s most precious resource.”