CenterPoint Energy
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Based on performance data recently filed with the Florida Public Service Commission, Florida Power & Light Company (FPL) has been ranked among the best of all major energy companies in Florida in 2017.

FPL was named the winner of the 2017 ReliabilityOne Award for Outstanding Reliability Performance in the Southeast US for the fourth consecutive year by PA Consulting Group, demonstrating its continued efforts to improve reliability.

"We continue to build a stronger and smarter energy grid to provide our customers with reliable service year-round, while keeping our typical residential bills among the lowest in the nation," said Eric Silagy, president and CEO of FPL.

"Our ongoing investments in strengthening the grid and using advanced smart grid technology continue to help us deliver electricity our customers can count on in good weather and bad. This was never more evident than during our restoration efforts in the wake of recent hurricanes, during which we responded much quicker and more efficiently when compared to Hurricane Wilma – the last major storm to impact our service area."

The company's investments include strengthening power lines and installing smart grid technology, which help make the grid more storm-resilient.

In addition, these investments sped restoration efforts during last year's Hurricane Irma, one of the most devastating hurricanes to ever affect Florida. These investments:

  • Helped avoid 546,000 customer interruptions with smart grid switches;
  • Restored 50% of customers or more than 2 million customer accounts within one day, compared with five days after Hurricane Wilma;
  • Replaced 4,600 damaged poles, compared with 12,400 after Hurricane Wilma; and
  • Re-energised all substations in one day, compared with five days after Hurricane Wilma.

FPL future plans

During 2018, the company plans to begin a pilot programme that is part of the hardening of the energy grid that FPL has undertaken since 2006.

The pilot programme will focus on less expensive ways to underground even more neighbourhood power lines to further enhance the reliability of service to customers and enhance the resiliency of the energy grid.

Historically, FPL has seen that, on average, customers served by underground main power lines tend to have fewer outages compared to overhead main power lines.

About 40% of FPL's 68,000 miles of distribution power lines are underground.

"In the aftermath of Hurricane Irma, we saw that the top causes of outages were trees falling and debris blowing into our power lines, much of which was outside of FPL's easement or public right-of-way," said Manny Miranda, FPL senior vice president of power delivery.

Miranda added: "We are identifying additional overhead neighbourhood power lines that we can underground to help us enhance service reliability and reduce outages from trees, wind-blown debris and lightning."