Telepartner Systems has launched a real-time service management system available via the Web. Workflow Manager enables businesses to monitor and manage field service operations. It can be accessed from anywhere through a Web browser, making it ideal for multi-site use.
Workflow Manager works with Telepartner’s Mercury Server, which looks after the interchange of data between field service operations and central systems such as CRM, ERP or asset management applications. The system gives a live picture of field activity and allows a high level of interaction with field staff. It works through Mercury’s XML interface to interact with other systems and external web services, making the addition of options like mapping and location services simple.