Peace Software has launched Peace™ Collections, a specialist utility collections software product which can operate alongside existing Customer Information Systems (CISs) to help utilities improve receivables collection performance.
Peace Collections extracts customer debt and payment transactions from the utility's existing CIS and takes control of initiating the collection actions on overdue debt, using tailored treatment paths and customer credit risk classifications. Data-driven configurability allows utility collections managers to define any number of treatment paths. Collections treatments can be tailored with a variety of events, actions and communication methods. Peace Collections also provides definite advantages for utilities operating more than one billing system, having multiple operating companies, or serving customers in multiple regulatory jurisdictions.