This year, for the first time, a particular focus of the Smart Utilities CEE programme shall be on engaging with the end user, with or without support from the smart grid.
Customer engagement is emerging as a core component to any successful utility strategy now present in the market. And the more market understanding, segmentation and bespoke products a utility can offer, the better they are perceived by their customer base.
Discuss top customer engagement priorities with Energa
As part of this customer focus, an interesting case study will be brought to you by Piotr Merkel (Special Projects at ENERGA Obsluga i SprzedaÅ¼). He will discuss two new pioneering initiatives launched in the last few years: Actual Readings (self-service) and No Risk Energy (pre-paid) products first introduced in 2011.
Even lacking the Smart Grid infrastructure, some 300,000 residential customers (more than 10% of the portfolio) are now having their monthly bills handled accurately, promptly and each one knows exactly what are they paying for.
If you want to find out more and share your ideas with 30+ smart energy experts, come join us at the region's leading smart energy event, taking place on 14-15 May!
For any further questions regarding registration for the event, please don’t hesitate to contact me.
Otherwise, I look forward to seeing you in Prague in May.
P.S. Hear from the best at Smart Utilities CEE 2013 - secure your seat by 19 April and SAVE €200!