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Products and Services

    Oracle Utilities Customer Care and Billing

    Oracle Utilities Customer Care and Billing (formerly SPL Customer Care & Billing) handles every aspect of utility customer information-service connection, meter reads, rating, billing, and more-while also undertaking associated functions like payment processing, collections, field service, and meter management. The product evolves with business demands, minimizing cost and risk. It helps utilities in any market maximize revenue, create cost efficiencies, and respond to market change. It scales from a few thousand to many millions of customers. Upgrades are quick and easy. As a result, Oracle Utilities Customer Care and Billing clients reliably meet market windows and regulatory deadlines while enjoying a low total cost of ownership and a high return on investment.


    Oracle Utilities Mobile Workforce Management

    Customer service representatives, dispatchers, and technicians must be in sync with one another at all times. And all personnel must have access to timely information about the status to keep customers satisfied. Oracle Utilities Mobile Workforce Management (formerly SPL Mobile Workforce Management) is an integrated, end-to-end solution that guarantees service availability and automates field operations via state-of-the-market dispatch, scheduling and routing. Mobile Workforce Management optimizes the service chain, improves workforce productivity and reduces operating expenses while eliminating missed appointments, service backlogs and overtime costs.
    Oracle Utilities Meter Data Management

    Oracle Utilities Meter Data Management is a commercial off-the-shelf application with built in out-of-the-box functionality to support the loading, validation, editing, and estimation (VEE) of meter data. It is designed for the highest levels of automation and scalability to meet the current and future needs of utilities.