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Sutton & East Surrey Water Scoops the Utility ACE Award for best CIS Initiative in Europe for its Virtual Call Centre

London, UK – 26th April, 2006 – DST International Billing, the leading provider of innovative customer management and open billing solutions to the utility industry, today announced that its client, Sutton & East Surrey Water plc, has been awarded the Best CIS (Customer Information System) Initiative in Europe for 2005/06 by the US based Utility Planning Network’s (UPN) Utility ACE awards for CIS/CRM Excellence.


Lilongwe Water Board Becomes First Utility in Africa to Go Live with HiAffinity

Johannesburg, South Africa – DST International (DSTi) – the leading provider of innovative customer management and open billing solutions to the utility industry announced today that Lilongwe Water Board (LWB), Malawi, has gone live with HiAffinity.


Guyana Water Inc. goes live with DSTi''s Billing Solution - HiAffinity for its customer billing and management information

Boston - Guyana Water, a Public Utility responsible for providing water and sewerage services to customers throughout Guyana, today announced the implementation of HiAffinity, a tailored customer billing and management solution from DST International (DSTi).

Guyana Water’s 145,000 residential and commercial customers are expected to benefit from a higher level of customer service and a new bill design that is clearer and easier to understand. This improvement have been made possible by the use of HiAffinity, which will streamline processing times and provides a more intuitive customer interface. HiAffinity will make it possible for customers to receive their water bills and requests for new payment arrangements at precise times of year and in a timely manner.


DST International Rolls Out HiAffinity to Africa

Johannesburg, South Africa – DST International South Africa (DSTi SA) – the leader in the development and implementation of smart software solutions, specifically focussed on Asset Management, Business Process Management, Utility Billing and Document Management, today announced that it has further expanded its product suite offering to the sub-Saharan and South African markets to include HiAffinity – a comprehensive range of software solutions for utility service providers.