The original meter reading contract was awarded to Siemens in 2003 and covered two out of eight of British Gas’s geographical areas serving approximately 2.5 million domestic and business customers in London, the southeast, and the east of England.
The new contract, effective from April 1, 2010, doubles the meter reading and data collection footprint to approximately 5 million customers and provides services for 50 percent of British Gas’s national coverage with the addition of services for Wales, the southwest and the Midlands.
“We collect more meter readings per customer each year than any other energy supplier, as we know accurate billing is a key driver of customer satisfaction,” commented Colin McCann, director of metering at British Gas. “The contract with Siemens is a key component in achieving this objective.”
Siemens will operate the contract from its Metering Services headquarters in Nottingham.